Introduction
If you encounter operational issues with your BestPack® MSD/MS series carton sealing machine, refer to this troubleshooting guide to identify the problems, possible causes, and appropriate corrective actions to resolve the situation.
| Problem | Possible Causes | Correction |
|---|---|---|
| Drive Belts Do Not Convey Boxes | ||
| Narrow Boxes | Boxes narrower than recommended, causing slippage | Adjust box size according to machine specifications |
| Worn Drive Belts | Worn belts not providing sufficient traction | Replace worn drive belts |
| Top Flap Compression Rollers Too Tight | Overly tight compression rollers impede box movement | Re-adjust compression rollers |
| Top Tape Head Insufficient Pressure | Insufficient pressure from the top tape head | Adjust box height using the crank to ensure proper pressure |
| Drive Belts Do Not Turn | ||
| Worn Bearings, Gears, or Driving Shaft | Wear and tear in these components hinder belt movement | Replace worn components |
| Drive Belt Tension Too Loose | Improper belt tension preventing engagement | Adjust belt tension using designated screw |
| Electrical Disconnect | Power or electrical plug disconnected | Ensure power and electrical connections are intact |
| Motor Not Running | Motor, fuse, capacitor, or thermal relay issues | Check and replace faulty components |
| Drive Belts Break | ||
| Worn Belt | Worn belt eventually breaks | Replace worn drive belt |
| Light Boxes Tip Back on Exit | ||
| Top Drive Frame Down Too Far | Top drive frame set too low, causing box tipping | Carefully adjust top drive frame to appropriate height |
| Squeaking Noise as Boxes Pass Through the Machine | ||
| Dry Compression Rollers | Lack of lubrication leading to squeaking noise | Lubricate compression rollers to eliminate noise |
| Dry Driving Pulleys | Lack of lubrication in plastic and aluminum pulleys | Lubricate pulleys, consider replacing if defective |
If the troubleshooting steps above do not resolve the issue or if you encounter more complex problems, it's recommended to contact BestPack® customer support or consult the machine's user manual for further assistance. Remember, regular maintenance and timely corrective actions can significantly enhance the performance and lifespan of your MSD/MS series carton sealing machine.
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